Problem Resolution & Advocacy
Tulare County Behavioral Health
24-Hour Crisis and Access Lines
Mental Health Services Access and Crisis Line: 1-800-320-1616
Substance Use Disorder Access Line: 1-866-732-4114
Suicide & Crisis Lifeline: 988
Problem Resolution (Grievances and Appeals)
Behavioral Health: 1-800-500-4465
Substance Use Disorder: 1-833-433-4988
Problem Resolution
Contact
Behavioral Health: 1-800-500-4465
Substance Use Disorder: 1-833-433-4988
Tulare County Behavioral Health programs strive to provide excellent services to all consumers of behavioral health services. When you, as a client or family member of a client, are not satisfied with services being provided, we will work to resolve any problems or concerns you may have.
You have the right to file a grievance by submitting a Grievance Form or contacting the Problem Resolution Coordinator — a licensed clinician who will coordinate the investigation of your grievance.
When an appeal is received, a second opinion will be requested in regard to the services in question and, in the meantime, the client may request to keep receiving his or her current services.
Family Advocate
Contact (559) 624-7449
The Family Advocate provides information, education, support, and referrals to community resources to family caregivers as they navigate behavioral health services in Tulare County by:
- Providing information and education on:
- Behavioral health services and staff
- Family participation in treatment
- Confidentiality limitations
- Coping skills, self-care, and stress management
- Advocating for families, including facilitation of communication with service providers
- Assisting families with concerns and/or complaints regarding behavioral health services
- Assisting families in finding services and resources for themselves as supporters
The Family Advocate CANNOT:
- Provide therapy services
- Release confidential information to family members without the client’s consent
- Make decisions for family members
- Force a client receiving services to do anything against their will
Patient Rights Advocate
Contact 1-800-905-5597
The Patients’ Right Advocate (PRA) represents, promotes, and informs all behavioral health consumers residing in a behavioral health hospital of their rights and protections available under Federal and State laws and regulations.
The PRA will not form an opinion about your concerns but, rather, will spend time with you to make sure they understand your concerns and help you to communicate those concerns to the treatment team and provide support during your hospital stay.
