Mental Health Problem Resolution
Tulare County Mental Health
24-Hour Crisis and Access Lines
Mental Health Crisis Line: 1-800-320-1616
Substance Use Disorder Access Line: 1-866-732-4114
Problem Resolution (Grievances and Appeals)
Mental Health: 1-800-500-4465
Substance Use Disorder: 1-833-433-4988
The Tulare County Mental Health programs strive to provide excellent services to all consumers of mental health services. When you, as a client or family member of a client, are not satisfied with services being provided, we will work to resolve any problems or concerns you may have.
You have the right to report a complaint, or grievance, or request an appeal, by submitting certain forms to the Problem Resolution Coordinator—a licensed clinician who will coordinate the investigation of your grievance.
When an appeal is received, a second opinion will be requested in regard to the services in question and, in the meantime, the client may request to keep receiving his or her current services.
